Vantage Player privacy policy

Last updated: 26 October 2026

Vantage Player is a Windows desktop application published by LTC Labs. This policy covers what the application does with your data. The short version: your videos never leave your computer.

What Vantage Player stores on your computer

Playback happens on this PC. The only things written to disk are preferences and a small amount of local state:

Data	Where it lives	Why
Settings	%APPDATA%\VantagePlayer\settings.json	Playback, privacy, and window preferences
Resume positions	%APPDATA%\VantagePlayer\resume.json	So a video can continue where you left off
Recent files	%APPDATA%\VantagePlayer\recent.json	The last 15 videos you opened (optional)
Copy-to folders	%APPDATA%\VantagePlayer\copy-folders.json	The last 8 folders you copied a video to (optional)
Telemetry queue	%APPDATA%\VantagePlayer\telemetry_queue.json	Offline buffer if a diagnostic message could not be sent
Logs	%LOCALAPPDATA%\LTCLabs\VantagePlayer\Logs\	Diagnosing playback and decoder problems
Last update check	%LOCALAPPDATA%\LTCLabs\VantagePlayer\.last-update-check	So the app does not check for updates more than once a day
Saved frames	Pictures\Vantage Player	Only if you press Ctrl+S

You can delete any of it at any time. Turning off Remember recent files or Remember copy-to folders in Settings also deletes that list. Deleting the folders above is enough; nothing is retained in an LTC Labs cloud store of your media.

Vantage Player does not upload, transcode to a server, or back up your video files. Delete video and Copy to folder act only on this PC and the drives you choose.

What Vantage Player sends to LTC Labs

Four things, all listed here in full:

1. A startup request to https://www.ltclabs.dev/api/app/update-check, at most once per 24 hours. This is how the application learns whether a newer version exists and retrieves a support token. It carries a hashed machine identifier (below), the app version, and the OS version.
2. Anonymous usage events, when Send anonymous usage data is on in Settings (it is on by default). The events are app_launched, app_closed, video_opened, folder_navigated, and snapshot_saved. Payloads are technical only: container, codec, duration, pixel size, session length, launch source. No file paths, no filenames, no folder names.
3. Crash reports and basic stability events (playback_failed, plus an unhandled-exception report if the app crashes). These stay on even if you turn optional usage data off, so we can fix decoder and startup failures. File and folder names are stripped from these reports.
4. Support tickets, only when you press ? → Send feedback: the email address you type, an optional name, the subject and message, and (if you leave the box checked) a recent application log with file names stripped. You confirm the email address on screen before it is sent.

Every event, and exactly what is in it, is listed in Diagnostics.

What is never sent

Not in any request, not in crash reports, not in update checks:

• Video or audio content
• File paths, filenames, or folder names
• Subtitle text
• Recent-file lists, copy-to folder lists, or resume positions
• Your Windows account name
• Your name or email address, except in a support ticket you choose to submit

How "anonymous" works

Vantage Player identifies a machine by a SHA-256 hash of the Windows MachineGuid value. The original value never leaves your computer, and the hash cannot be reversed to identify you or your machine. It exists so that distinct installations can be counted. There is no user account and no sign-in anywhere in Vantage Player.

Children

Vantage Player plays files you open. It has no content of its own, no social features, and no user-generated content shown to other people. It does not knowingly collect information from anyone, of any age, beyond what is listed above.

Third parties

Vantage Player contains no advertising, no analytics SDKs, and no third-party trackers. The only network destination for diagnostics and support is ltclabs.dev. Data is not sold, rented, or shared with anyone.

Playback uses LibVLC (VideoLAN), loaded from files shipped next to the application. Decoding is local. LibVLC is not used as a network analytics channel.

Your choices

• Turn off optional usage data in Settings → Send anonymous usage data
• Turn off Remember recent files (this also deletes the stored list)
• Turn off Remember copy-to folders (this also deletes the stored list)
• Leave the diagnostic-info box unchecked on a support ticket
• Delete the settings, log, and telemetry folders at any time

Crash reports and the once-a-day update check remain, as described above.

Retention

Anonymous usage and crash data are retained for up to 24 months for product analysis. Support tickets are kept until the request is resolved and for a reasonable period afterwards for follow-up.

Contact

Questions about this policy, or requests concerning data associated with your machine identifier or a support ticket:

• In-app: ? → Send feedback / report a bug
• Email: [email protected]
• Web: ltclabs.dev

Changes

Material changes to this policy will be noted in What's new and reflected in the date at the top of this page.

Related

• Diagnostics: each event Vantage Player sends
• LTC Labs site privacy