Stillwater help
Last updated: 25 October 2026
Stillwater backs up and restores the PC's hard drive. The image is a VHDX file on another drive. Windows can keep running while the image is taken.
The USB stick is only how you start a machine that will not boot, so Stillwater can reach that hard drive from outside Windows.
Yoink is the USB and SD tool. It rips a stick to an image, wipes it, or makes it a Windows 11 installer. It stays on removable drives.
Start here
- Getting started
- Back up this PC
- Make a boot USB
- Restore
- Privacy: what the Windows app sends, and what the recovery stick does not.
Something's not working?
In Stillwater on Windows, Help opens this site. Contact support sends a message to LTC Labs. The recovery stick has neither button and does not connect to the internet.
Still stuck? In the app, use Help → Contact support, or open a ticket here.