Connect a device
Last updated: 20 September 2026
What it does. Lets a phone or tablet on the same Wi‑Fi record a survey. Android uses the HollowMap app (best). iPhone, iPad — and Android without the app — use the browser.
How to use it
On the desktop, the walk code is the large 6-digit number at the top of the window. Click it to copy. Connect device in the toolbar opens the Dashboard's Connect card with the QR code and link.
Android app: on the tablet, open Chrome to the same URL (or scan the QR). Tap Download Android app, install (do not uninstall first). Open HollowMap and fill in both fields:
- PC address — the address and port from the desktop, e.g.
192.168.1.20:9444. The app cannot reach the PC without it, and Start will say Save the desktop URL first. - Walk code — the 6 digits.
Tap Save until it says will save to PC, then Start recording.
- PC address — the address and port from the desktop, e.g.
In a browser (iPhone, iPad, or Android): scan the QR — it carries the key, so there is nothing to type. Past the certificate warning: on Safari Show Details → visit this website, on Chrome Advanced → Proceed. Allow Location. The page you land on is the recorder — see Record in a browser.
The desktop may list the tablet On the LAN after ping, before the code. That is not a saved walk. RECORDING means points are landing.
Troubleshooting
- Need walk code / UniFi · not in client list on the tablet — the PC is
reachable but
/api/statusis refused or the tablet IP is not in UniFi yet. Save the 6-digit code. UniFi itself can still seegalaxy-tab-…on an AP; that HUD line is not “UniFi is down.” - On the LAN but not RECORDING — ping works without the code. Save the walk code, then Start.
- Device doesn't appear — same Wi‑Fi, proceed past the certificate warning. See Troubleshooting connections.
- Locked out for 15 minutes — ten different wrong walk codes from one device inside 10 minutes. Wait it out, then copy the code from the desktop.
- Want USB instead of the Chrome download — optional, and manual: enable
USB debugging and file transfer on the tablet, then
adb install -r HollowMap.apk. Most walks just use Download Android app in Chrome on the tablet.
Related
Still stuck? In the app, use Help → Contact support, or open a ticket here.