Getting help

File a ticket from inside StreamTap

Press Support in the top-right of the StreamTap window. Fill in your email, a subject and a description of what happened, and press Submit ticket. StreamTap then shows the address in large type and asks you to confirm it — Yes, send to [email protected] — because a typo here means the reply never arrives and you won't know. If the domain looks like a misspelling of a common provider, Use gmail.com is offered next to that. You'll get a ticket number on screen (it is selectable, so you can copy it) and a reply by email, usually within 24–48 hours.

Leave Include diagnostic logs ticked unless you have a reason not to. It attaches the tail of StreamTap's own log — app version, Windows version, which capture devices were in use, and any errors — which is usually the difference between us fixing something on the first reply and a week of back-and-forth.

The logs contain no recordings, no filenames of your recordings, and no personal information. You can read them yourself first: they're plain text, and Settings → Open log folder takes you to them. (That is %LOCALAPPDATA%\LTCLabs\StreamTap\Logs for the direct download; the Microsoft Store version keeps them inside its own package folder.)

What to tell us

The three things that help most:

1. What you did — the steps, in order.
2. What you expected, and what happened instead.
3. When it happened, roughly, so we can find it in the log.

If a recording came out wrong, say what you were recording (a Teams call, a browser tab, a game) and which output device you were using.

If the ticket won't send

StreamTap offers to fall back to email if it can't reach us — that's normal if you're offline or behind a restrictive network. You can also email [email protected] directly. Include your StreamTap version, shown under the app title.

Related

• FAQ
• Privacy and data